Refund Policy

1. Refund Eligibility

If you are not satisfied with the delivered translation, you may request a revision or refund within 7 days of delivery. To be eligible for a refund or revision:

• The request must be submitted within 7 days of delivery
• The translation must have been delivered by us
• The issue must be related to translation quality or accuracy
• You must provide specific details about the issues

2. Revision Process

Upon receiving a request for revision, we will review your feedback and the translation. We will:

• Acknowledge your request within 24 hours
• Review the translation against your specifications
• Provide a revised translation within 3-5 business days
• Make corrections at no additional cost if the issue is our responsibility

3. Full Refund

A full refund will be issued if:

• The translation is incomplete or not delivered
• The translation fails to meet the agreed specifications
• We are unable to provide a satisfactory revision
• The issue is clearly due to our error or negligence

4. Non-Refundable Situations

Refunds will not be issued for:

• Requests submitted more than 7 days after delivery
• Changes to project specifications after delivery
• Client dissatisfaction with translation style or tone (subjective preferences)
• Issues arising from unclear or ambiguous source documents
• Requests for additional services not originally agreed upon

5. Refund Processing

Once a refund is approved:

• We will process the refund within 5-10 business days
• The refund will be returned to the original payment method
• Bank processing times may vary depending on your financial institution

6. Contact Us

To request a revision or refund, please contact us with:

• Your order number or project reference
• Specific details about the issues
• Examples of problematic translations (if applicable)

7. Dispute Resolution

If you have a dispute regarding a refund, we will work with you in good faith to resolve the issue. If necessary, disputes will be resolved according to the laws of Hong Kong and our Terms & Conditions.